Shipping & Returns

Postage costs are clearly shown before you complete your order.

Shipping

We will send an e-mail to let you know your order has been processed and despatched.  All Orders must be signed for at the point of delivery.

Orders typically take between 1 and 5 days to arrive.  If an item is out of stock or requires personalisation then delivery may take up to 28 days. If the is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.

Nearly all orders arrive within a few days, however please allow up to 28 days for delivery of back-ordered or personalised items.  Courier delivery can be arranged for an additional cost.  Please contact us for further information.

Returns and Refunds

We offer a full 7 day no-quibble money back guarantee!

You can return your item(s) to us within 7 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.

You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase.   You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.

Orders returned for a refund due to size, colour or other variation requirements will be refunded subject to the above conditions less our original shipping costs.

Orders returned for an exchange due to size, colour or other variation requirements will be subject to an additional charge to cover our shipping costs - please call us using the number on the contact us page for further details.

International customers wishing to return items for exchange or refund must do so at their own cost.   Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.

WHEN RETURNING PRODUCTS USE OUR TRADING ADDRESS, DETAILS ARE AVAILABLE ON OUR CONTACT US PAGE.

Please remember to include your original order number when communicating with us and reason for your return.